Call center business is a fast-growing industry, paving way to the rise of outsourcing and e-commerce. Candidates who are willing to take a lot of responsibilities and have good diplomatic skills in handling difficult customers may seek a career in call center management as it is a high paying job irrespective of all odds.
In a call center business, call center managers may have to sell products and services or sometimes recommend new products or services. But at the end of the day, it is worth doing it when it comes to the matter of pocketing a high compensation package along with a lot of other career benefits.
Candidates who are looking for an admission into a call center management program may consider some of the prestigious academic programs available in this field. These are Diploma in Business (Call Centre Operations) offered by the Kolej Bostonweb, Malaysia; Diploma in Call Centre Operations available at the Bradford-Rex School of Hospitality and Management, Singapore; PG Diploma program in Call Center Management of London School of Accountancy and Management, UK and Howard college’s Associate of Applied Science in Agribusiness Specialization in Call Center Management.
Kolej Bostonweb, Malaysia
Kolej Bostonweb offers a full time Diploma in Business (Call Centre Operations) for aspiring call center managers. This Diploma in Call Center Operations provides an overview of the BPO industry verticals and professional services with major focus being on the call centre operations. Course duration is 2.5 years. Bostonweb Diploma in Business (Call Centre Operations) is recognized by London Metropolitan University.
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After the successful completion of this diploma program, candidates are absorbed by large call center companies as Call Centre Executives; Call Centre Specialists; and Call Center Managers. Diploma in Business (Call Centre Operations) program is open for international students also. International admissions criteria require that applicants must have ‘O’ level or equivalent qualification or ‘A’ level or equivalent qualification or Certificate in Business and Business Information Technology or any other equivalent qualification.
Bradford-Rex School of Hospitality and Management, Singapore
Diploma in Call Centre Operations is offered at the Bradford-Rex School of Hospitality and Management, Singapore for the career aspirants in the field of call center management. This course is offered as a full time one year duration academic program with several academic sessions on call center management being conducted every day. Each session lasts a minimum of three hours. At least seven hours per day attendance is mandatory for all students.
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Entire course curriculum is divided into ten modules which are conducted in two semesters of six months duration. Course includes both theoretical and practical lessons on various topics such as Introduction to Management, Business Administration Procedures, Customer Service Skills, Communication Skills, Telesales, Marketing, Information Technology, Health and Safety, and Applied English and Cultural Familiarization.
At the end of the course, students are given work experience training. Course intake is four times a year-January, April, July and October. Diploma awarding body is Chichester College, UK and Certificate of Attendance is awarded from Bradford-Rex School. Diploma in Call Centre Operations of Bradford-Rex School is open for all international students and their eligibility criteria includes applicants must have completed ‘O’ levels and above, or should be working adults with three years experience, or they should have completed the Institute of Technical Education (ITE) courses in hospitality or equivalent.
London School of Accountancy and Management, UK
London School of Accountancy and Management, UK conducts a full time one year duration academic program in Call Center Management. This PG Diploma in Call Center Management is one of the highly reputed academic programs available in the field of call center business around the world for aspiring call center managers.
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This is a master level program and the PG Diploma is awarded by the Institute of Administrative Management. PG Diploma in Call Center Management program prepares students with thorough understanding of the principles and theories of call centre management or contact centre business management.
Howard College, USA
A full time associate degree program in call center management is offered at the Howard College, USA. This Associate of Applied Science in Agribusiness Specialization in Call Center Management program is mainly offered for those who are seeking a career in call center management in agribusiness operations.
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International students are eligible to apply for this program and admission criteria requires that candidates should have obtained a combined score in verbal and math of 1070, with a minimum of 500 on each section on SAT or a composite score of 23 with a minimum of 19 on the English and mathematics section in ACT. They should have TOEFL score not less than 500 (paper-based version); 173 (computer-based version); or 61 (internet-based version) toward proof of English language proficiency.
Apart from these full time academic programs in call center management, an online academic program in call center management is also available at the Rasmussen College, United States of America.
Rasmussen College, United States of America
Rasmussen College, USA offers an online course in call center management called Business Management Associate’s Degree – Call Center Management Specialization. This online program in call center management helps aspiring call center managers to help their clients succeed without ever having a face to face interaction. Most of the businesses rely on call center operations to handle their client management related issues such as customer orders and complaints.
These businesses outsource their telephone operations to call centers to increase efficiency and profitability. International candidates who wish to join this online education program must have obtained good ACT or SAT scores well before applying for admission. All applicants irrespective of their nationality are required to undertake an entrance exam for getting admission into this program. Rasmussen College’s Call Center Management program is well structured keeping the current growth of the call center business in view and the program module consists of many call center management topics including topics such as Call Center Strategic Leadership, Telemarketing, Call Center Customer Service Representative Skills, Business Ethics, Call Center Labor Force Management, Call Center Operations Management, Professional Communication, Business Administration Procedures, Customer Service Skills,and Computer Information Systems.