Academic Programmes in Call Centre Management in UK

International students who wish to pursue a career in “Call Centre Management” must definitely consider the possibilities of acquiring a course-specific academic qualification so that they can venture in the field of their choice, well equipped with the necessary skills and the commanding business knowledge. Several excellent courses in “call centre management” are available in various UK universities and colleges.

Contact Centre Management and Customer Service Foundation Degree qualifications are awarded by University of Huddersfield and University of Greenwich while MA in Contact Centre Management is available at the University of Central Lancashire. Full time one week duration training certificates in “Call Centre Operations” are offered by Blackpool and the Fylde College and Guildford College of Further and Higher Education.

Call Centre Management Diploma and Call Centre Management and Customer Care Advanced Diploma are available at the Middlesex College and Contact Centre Operations Advanced Apprenticeship at Level 3 is offered at the Bury College, UK and Thanet College, UK.

Contact Centre Operations NVQ Level 1, Level 2 and Level 3 certificate programmes and Contact Centre Professionals NVQ Level 1, Level 2 and Level 3 certificate programmes are available at the Trafford College, UK.

Other academic qualifications available in the field of “Call Centre Management” include Call Centre Management Levels 1 and 2 Post Graduate Diploma (Western Governors Graduate School, UK); Call Centre Techniques Foundation Certificate and Call Centre Techniques Intermediate Certificate (Royal Wells College, UK); Call Handling Apprenticeship at Level 2 and Call Handling Advanced Apprenticeship at Level 3 (Stafford College, UK); Contact Centre Operations Apprenticeship at Level 2 (Braintree College, UK);  Entry to Employment – Call Centre Entry Level Certificate and Entry to Employment – Call Centre Level 1 Certificate (Barnsley College, UK) and Call Centre Training Certificate of Achievement (City College Brighton and Hove, UK).

British Council Offices in all countries are providing detailed career guidance on UK education. More information about “Call Centre Management” courses can be obtained from these offices.